Meet the team

David has enjoyed an illustrious 25 year career in the property industry with the best part of the last 15 years devoted to selling prestige homes across West Lancashire. Throughout this period he has earned a solid reputation as one of the area’s leading Estate Agents. He prides himself on his knowledge of the local market and he possesses an intense dedication to surpass any clients expectations, believing that customer satisfaction is paramount. A natural communicator, David has a genuine interest in his clients and is passionate and enthusiastic with the planning of each clients house move. “I find every aspect of estate agency exciting, I enjoy selling homes and everything that comes with the process, but most of all I love getting to know my clients and their needs, I am very focused on listening to what clients want and I will do everything possible to help make it happen.”

Since graduating from Edge Hill University with a first class honours degree, Emma has built up extensive experience in both the public and private sectors, with invaluable experience in conveyancing and the last 15 years in Estate Agency. Her relaxed and friendly approach puts clients at ease and enables her to build strong relationships with both buyers and sellers alike. Her finely tuned negotiation skills are enhanced by a reputation based on a professional, ethicaland trustworthy approach to sales, achieved through dedication and delivered promises.

“Working in the Estate Agency profession has been such a fantastic career choice for me. I am very much a people person and therefore I love the constant interaction, assisting clients in finding their perfect new home, and helping people move onto the next phase of their lives”

You know when Janets in the room, she's full of fun, style, and energy. She's bags of experience and seems to know exactly what you are going to say, before you even think it. She’s worked every role from listing, to negotiating and managing, to overseeing the operation of our sales progression department. Janets reputation proceeds her. Strong and diligent in her interaction, every detail is considered to ensure the highest level of efficiency... plans, processes, people - that's just how she is. She also knows conveyancing inside out and its her depth and breadth of experience in this area that has clients asking for her by name.

Catherine lives and breathes estate agency and its obvious from the moment you meet her how passionate she is about her role in the business... she really does love it! The fast pace, the connections, the every day, it just suits her, and the thrill of being on the journey with you as you make a major life decision, well that’s what makes her tick! The perfect combination of efficient and confident, she’s a safe pair of hands. Which is exactly what you want from the person looking after your home. Hard working, dependable, and fun. All that, and the friendliest smile in the business.

Analytical. Knowledgeable. Efficient. Everything you want from your estate agent. Transfixed by property from a very early age, it was architecture that initially drew him in. Davids ambition and conscience is evident from your first interaction, and it instills the confidence to trust him with your investment. His passion for property exceeds obsession and allows him to deliver the best of the best, both in service and in execution of a sale. Known for his impressive work ethic, David has earnt a particularly strong reputation among those he’s assisted with property sales, he is also known for his willingness to roll up his sleeves at every point in the sales process, whether he’s providing a market appraisal or negotiating a home’s final sale price. Aware of how much is at stake when clients put their homes on the market, David goes to great lengths to keep them up-to-date with each development in their sales campaign. As he says, “the key to a great sales experience is communication"

Passionate when it comes to doing what she does, Lisa does it with authenticity and loyalty to the brand. 'It’s all about giving back to our clients. A way to say thank you. Thank you for choosing us to deal with. I thoroughly enjoy my role and I am proud to help people with such a big part of their lives'. Being from Ormskirk Lisa knows the area as well as anyone, she's fun to deal with and our clients love her.

Responsible for ensuring our clients homes go to market in the best possible way, Maureen has a real love of detail and her focus is on making sure our properties stand out from the crowd. Enthusiastic and possessing a wealth of experience, she is as passionate about property as she is about people and is well aware that she's providing professional assistance at a key point in peoples' lives. Maureen's high standard of professionalism makes her a natural fit for her job role and her attention to detail and keen eye for the selling points of each property is a big part of our success.

Ashley's appetite for hard work is infallible and with a wealth of experience he is highly regarded in the industry. A resident himself of West Lancashire he’s able to offer the kind of local insight and experience that few others can. With a trademark responsiveness and willingness to be at the coalface, Ashley is always striving to achieve the most positive outcome, whether dealing with landlords renting their much-loved family homes or large portfolios for his professional landlords, he has built a reputation on consistently exceeding his clients’ expectations. His biggest reward is seeing the results that hard work and dedication can have for his customers. A strong believer in the value of transparency and honesty Ashley takes great pride in being part of such a likeminded team. To experience unrivalled customer service founded on expert local knowledge, a wealth of experience and proven results, contact Ashley today.

A trusted and much liked employee, Francene is a conscientious property consultant and proven performer with the experience to offer her clients dependable advice. Living locally we met Francene when invited to sell her home, the connection was instant and natural - we just knew she would make a great estate agent! Francene has also project managed every aspect of her own house build so certainly knows a thing or two about property! Living locally she has a genuine connection to the community and this authenticity allows Francene to match buyers to their ideal home and to strategically market vendors' properties to optimise results. A strong relationship builder, she receives great satisfaction in helping others to realise their aspirations. She is an ethical individual and an accomplished negotiator to talk to about your next property adventure.

Born and raised locally, Rachel possesses an intimate knowledge of the area, making her an invaluable resource for clients seeking to buy or sell property. With many years of experience in the industry, she has honed her skills to perfection and has a deep understanding of the local market trends, ensuring her clients receive expert guidance throughout the entire process. What really sets Rachel apart from others in her field is her ability to connect with people on a personal level. She genuinely cares about her clients' goals and aspirations, taking the time to fully understand their needs and desires. Her warm and approachable nature fosters a trusting and comfortable environment, putting her clients at ease from the very beginning. Clients describe working Rachel as a breath of fresh air. Her supportive and empathetic nature not only makes the buying and selling process smoother but also helps alleviate any stress or concerns that may arise. She takes the time to actively listen to her clients' worries and offers sound advice and solutions, ensuring they feel supported every step of the way.

Patient, friendly, and a born-communicator, Aimee is the ideal candidate to work closely with all our customers in designing the bespoke brochures that serve to market their homes physically and online. As an Edge Hill Alumni she knows the area very well, and after recently purchasing her own first home, she knows exactly what it’s like to buy and sell property today. This cumulative knowledge plus her natural passion and positive energy are evidenced by the many happy customers who send her their thanks. “The best feeling is when a client tells me they are proud to see their home being sold this way. At Arnold and Phillips we don’t just tick boxes and put pictures on Rightmove, we work with people until they’ve remembered why they fell in love with the house in the first place, and try to pass that feeling on."

Paula is a highly experienced estate agency estate agent and a prominent figure in the industry. Her exceptional depth of knowledge and expertise is unmatched in the field. Known for her intuitive nature, Paula has a remarkable ability to understand her clients' needs and preferences, allowing her to provide tailored solutions that exceed their expectations. Her warm and friendly demeanour creates a welcoming atmosphere that instantly puts clients at ease, enabling them to trust her judgement and guidance throughout their property journey. Driven by her passion for property, Paula consistently goes above and beyond to deliver exceptional results for her clients. Her unrivalled commitment to her craft has propelled her to great heights, making her one of the most sought-after professionals in the industry. Having established herself as a reputable figure in the Chorley property market, Paula possesses an in-depth understanding of the local area. Her familiarity with the intricacies of the area, combined with her extensive relationship network, allows her to stay one step ahead of the competition, giving her clients a competitive edge in the market. Throughout her career, Paula has achieved remarkable success, empowering countless individuals to achieve their property goals. Her unwavering dedication to providing unparalleled service has earned her a loyal clientele, with many clients referring their friends and family based on their exceptional experience working with her. In addition to her vast knowledge and impressive achievements, she remains down-to-earth and approachable, valuing the relationships she builds with her clients above all. With Paula as their trusted advisor, clients can rest assured that they are in capable hands, receiving. top-notch guidance and support every step of the way.

Rebecca has enjoyed a long and successful career in Estate Agency spanning over 15 years and is highly experienced in all manner of properties, particularly specialising in semi-rural and prestige property. Client care and communication is top of Rebecca’s priorities and her diligent attention to detail has seen her become well known throughout the industry as one of the regions leading property consultants. Rebecca is committed to delivering exceptional advice and service at all opportunities and is an integral part of the Arnold & Phillips team, both at the Southport branch where she is based and within the company as a whole. In her spare time Rebecca is a dedicated mother and wife and enjoys interior design, fashion and socialising with her close friends and family.

Michelle is our full-time photographer, and uses her 19 years of home-selling experience to capture the very best shots that sell your home. She is an experienced valuer, and has had her photography work showcased in the popular Lancashire Life magazine whilst working alongside some of the area’s best known architects. Her area knowledge and personal experience in renovating many different properties gives her a unique insight into how to encapsulate a property’s character and best features every time she leaves the office - it’s not just a job for Michelle, it’s a passion and a joy, as anyone whose home she has shot can attest to.

Highly professional and with impressive customer service skills, 'New Business Manager' Lily is a key member of Arnold & Phillips team. Growing up and residing locally has given Lily excellent knowledge of the area with a real appreciation for the lifestyle, activities and community. In her time with the company Lily has helped countless clients achieve their goals and her consultative approach is based on honesty and integrity with a focus on securing the best market price possible. An accomplished estate agent with a wealth of experience garnered over a successful career in the industry. Her unwavering focus, drive, and analytical mindset have positioned her as a force to be reckoned with in the industry. and throughout her career she has consistently demonstrated a genuine desire to achieve exceptional results for her clients. Whether buying or selling, she tirelessly works to ensure that her customers secure the very best outcomes. For those seeking an experienced estate agent who will go above and beyond to achieve the very best price, Lily is the ultimate advocate to have by your side.

Pippa is a highly valued member of our estate agency team, whose expertise in the local market is unrivalled. With her in-depth understanding of the area, Pippa possesses a wealth of knowledge that allows her to guide clients seamlessly through the buying and selling process. What really sets Pippa apart is her calm and composed demeanour, in any situation, she remains level-headed and maintains a sense of tranquillity that reassures her clients. Her empathetic approach ensures that she truly understands and prioritises the needs of her clients, placing their satisfaction at the forefront of every transaction. Pippa’s caring nature shines through in her interactions with clients. With genuine compassion and a nurturing attitude, she invests time to listen and empathise with their concerns and aspirations. Our customers regularly remark her for going above and beyond to provide exceptional service, making them feel valued and understood throughout their journey. Driven by a desire to achieve high levels of sales, Pippa is a result-oriented professional with a focus on getting the job done but beyond her professional attributes her amiable and easy-going nature makes her a joy to work with. Her cheerful disposition and kind-hearted approach create a positive atmosphere, both within her team and with clients. Pippa’s innate ability to build genuine connections fosters long-term relationships, and many clients consider her not just an agent, but also a friend.

John has a distinguished 35-year career in marketing sales management and is the winner of many competitions for some of the most prestigious brands in the world. His work with premium brands has given him a real passion for marketing through his visual artistry, particularly in recent years, as a skilled and talented photographer and video. His modus operandi of "Retail is Detail" shines through all of his imagery to gain that all-important advantage over other estate agents - that of achieving the very highest selling price for vendors.

Annette is a highly likeable and dedicated professional who excels in her role as an administration assistant. With her exceptional interpersonal skills and friendly demeanour, Annette easily builds strong relationships with clients and colleagues alike. Known for her impeccable attention to detail, Annette supports the smooth process of placing our clients home on the market. Her organisational skills are second to none and her proactive and diligent approach streamlines administrative processes, resulting in enhanced productivity and heightened client satisfaction. Annette's warm and friendly personality makes her approachable and accessible to both clients and colleagues. Her outstanding communication skills foster an excellent work environment, facilitating effective teamwork and open lines of communication. Whether she is assisting with client queries or managing administrative duties, Annette consistently delivers exceptional service and ensures that every detail is meticulously taken care of.